Refund policy
Returns and Refunds
We hope you are happy with your purchase from Toys4You22. This policy does not affect your statutory rights.
Cancelling an online order
You have the right to cancel your order without giving a reason from the time the order is placed until 14 days after the day you receive the goods.
To exercise your right to cancel, please contact us at shopezuk@gmail.com clearly stating that you wish to cancel your order.
Once you have notified us of your cancellation, you must return the goods to us within 14 days.
Returns should be sent to:
Toys4You22
71 King Street Terrace
Nelson
BB9 5PW
United Kingdom
Unless the goods are faulty, damaged, incorrect or not as described, you are responsible for the cost of returning them. We recommend using a tracked service, as the goods remain your responsibility until they are received by us.
Condition of returned goods
You may inspect the goods as you reasonably would in a shop. You are responsible for any reduction in value caused by handling the goods beyond what is necessary to establish their nature, characteristics and condition.
Where excessive handling, opening or use has materially reduced the value of a returned collectible product or its packaging, we may make an appropriate deduction from the refund where permitted by law.
Preorders
Preorder products will clearly show that they are being sold in advance of release together with the expected release or dispatch date.
You may cancel a preorder at any time before dispatch. Your statutory right to cancel also continues until 14 days after the day you receive the goods.
If a release date or expected delivery date changes materially, we will provide updated information as soon as reasonably possible.
Faulty, damaged, incorrect or misdescribed goods
Please contact us as soon as possible if your order arrives damaged, is faulty, is incorrect or is not as described so that we can resolve the problem.
Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy. In particular, consumers generally have a 30-day short-term right to reject goods that are faulty, not as described or not fit for purpose.
Where goods are faulty, damaged, incorrect or not as described, we will meet our legal obligations regarding return costs, refunds, repairs or replacements.
Refunds
For a valid cancellation, we will refund payments due to you using the same payment method used for the original purchase.
We may withhold the refund until we have received the returned goods or you provide evidence that you have sent them back, where permitted by law.
Refunds will be made within the applicable statutory time limits. For cancelled online orders, this is normally within 14 days of receiving the returned goods or evidence that they have been sent back.
Once we have processed a refund, your bank or card provider may take additional time to show it in your account.
Exchanges
We do not operate a separate exchange service. If you wish to purchase a different item, please return the original item in accordance with this policy and place a new order.
Contact
If you have any questions about a return, cancellation or refund, please contact: